As subscription owner, you have the responsibility to share functional subscriptions and respond to your co-subscribers through the secure chat at the risk of having open complaints to your account.
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You have the possibility to manage your complaints yourself within a 24-hour period by chatting with the relevant co-subscriber.
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Go to your "shared subscriptions" area
Select the subscription on which "Open Complaint ..."
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Click "View details"
You will have the details of the complaint as well as the remaining time to resolve the issue.
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You have the option to challenge if you disagree or to accept the complaint if you think it is suitable for your co-subscriber to be refunded. This decision must be justified by exchanges in the secure chat and will be assessed by our modeling team afterward. Each user has the right to open a complaint if their situation matches one of those listed in this article.
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