Question 1

How to stop your subscription ?

Accepted Answer

You can terminate your subscription at any time, if you have subscribers during the month you terminate your subscription then the subscribers will be refunded. And so you will give up this month of subscription.

To stop your subscription just : Step one: go to the description of your subscription

Step two: click on the "Unsubscribe" button above the box where your login information is written

Step three : you will have the choice between yes or cancel, so you will have to press yes to validate the end of your subscription.

Question 2

My subscription is not working

Accepted Answer

Sharesub protects its buyers

At Sharesub, for every purchase, you are systematically covered by the buyer protection program. We ensure the proper functioning of the subscription:

${color}#ffffff The operation and compliance of your subscription are ${color}#0433ff: once your payment card is verified, you will gain access to the subscription and the information provided by the organizer. If some information is missing or if an invitation link is required, a secure messaging system is at your disposal to communicate with the subscription owner. Finally, you have the option to open a claim if your requests have not been answered: our team will thoroughly review and cancel your participation free of charge if necessary.

||| Do ${color}#ff2600 purchase identical subscriptions while waiting for the organizer's response: as soon as you place an order, you are committed for the current month if the subscription is working.

${color}#ffffff You can, at any time, and in case of malfunction, "open a claim" on a subscription you have joined (you must have contacted the owner on the Sharesub chat beforehand). To do this, go to your joined subscriptions. Click on the "View Details" button.

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Question 3

When will I receive my money?

Accepted Answer

You have successfully shared your subscription, congratulations!

So naturally you want to know when you will receive the participation of other subscribers. Here's how it works:

When subscribers join your subscription, their payment method is verified. They may see a transaction on their account, due to the validation of the card.
It is only at the end of the month that the payment will be definitively collected (or the week or the quarter, depending on the frequency chosen). This allows the amount to be adjusted for participatory subscriptions (the fair share adjusts the cost each month), or if the owner has to stop the subscription during the month.
After 3 to 7 days, due to the banking delay, the money becomes available. It will be transferred to the bank account you have indicated on the 8th day of the month at the latest. Please note that a minimum amount of 10€ is required for us to continue to make these transfers free of charge.

Please remember to check your account so that the transfer can be made. This formality is necessary to meet the requirements of financial market regulators. It is also a valuable protection for purchasers, to ensure that subscriptions are offered by legitimate users.

Question 4

I have not received my transfer

Accepted Answer

You have collected funds from your co-subscribers: things are going well!

But now you have accumulated a small amount of money, and you would like to receive it in your bank account. Here are the necessary elements:

You must have verified your identity ([see this article])(https://sharesub.crisp.help/fr/article/verifier-mon-identite-zelni3/) by filling in your identity and providing proof of identity. Bank regulations require this.
You must have added your bank details
Finally, you must have accumulated the sum of 10€ to trigger the transfer. This is necessary to continue to offer you these transfers without any withdrawal fees.

Transfers are triggered automatically on the 8th of the month. They usually arrive on your account within 24 or 48 hours.

If you have fulfilled these requirements but do not see the transfer in your wallet history, please contact us on the chat or on hello@sharesub.com.

Question 5

Charges on the Sharesub platform

Accepted Answer

${color}[#0ec87f](Subscription owner)

If you wish to share the cost of your subscription, the service is completely free of charge. There are no hidden fees: all the money you collect will be fully deposited into your bank account. No fees are applied in case of a refund either.

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When you join a subscription, you will pay the price of your spot in the subscription as determined by the owner, and an operating fee of 4.9% + 0.49€ per payment. These fees are included in the displayed prices.

You will be fully reimbursed for the period of non-access to the subscription if it does not work.

Question 6

I have received a failed payment alert

Accepted Answer

I have received a failed payment alert SMS or email

If you have received this message, it means that the transaction could not be completed: while trying to renew your subscription for the next month, we encountered an error with your credit card. Please correct it quickly so as not to lose your subscription.

🏦 The most common payment errors

An expired payment card: please provide another card A reached payment limit or lack of funds. You can usually increase your payment limit on your banking app. A request from the bank to re-authenticate your card in 3DSecure: in this case, you have received another email with a link to follow to validate it. It will show you a simplified page with a single button to click to restart the payment.

👉 To correct this problem

Please login to your Sharesub account and add a new payment card from the cards page. If you want to use the same card and have the funds, you can add the same card to restart the payment.

If your card is being renewed, you can add another one, and you can delete it after you have handed in your main card. If necessary, you can even use the card of a trusted third party (spouse, etc.), as you can delete it for the following month.

⚠️ Please note: In the absence of successful payment, the owner of the subscription will be informed, and you will be removed from the subscription. This is a bit of a pain for you as well as for the organiser who has to change passwords, or modify the subscription. And in some ca

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