Question 1

How to stop your subscription ?

Accepted Answer

You can terminate your subscription at any time, if you have subscribers during the month you terminate your subscription then the subscribers will be refunded. And so you will give up this month of subscription.

To stop your subscription just : Step one: go to the description of your subscription

Step two: click on the "Unsubscribe" button above the box where your login information is written

Step three : you will have the choice between yes or cancel, so you will have to press yes to validate the end of your subscription.

Question 2

I have not received my transfer

Accepted Answer

You have collected funds from your co-subscribers: things are going well!

But now you have accumulated a small amount of money, and you would like to receive it in your bank account. Here are the necessary elements:

You must have verified your identity ([see this article])(https://sharesub.crisp.help/fr/article/verifier-mon-identite-zelni3/) by filling in your identity and providing proof of identity. Bank regulations require this.
You must have added your bank details
Finally, you must have accumulated the sum of 10€ to trigger the transfer. This is necessary to continue to offer you these transfers without any withdrawal fees.

Transfers are triggered automatically on the 8th of the month. They usually arrive on your account within 24 or 48 hours.

If you have fulfilled these requirements but do not see the transfer in your wallet history, please contact us on the chat or on hello@sharesub.com.

Question 3

When will I receive my money?

Accepted Answer

You have successfully shared your subscription, congratulations!

So naturally you want to know when you will receive the participation of other subscribers. Here's how it works:

When subscribers join your subscription, their payment method is verified. They may see a transaction on their account, due to the validation of the card.
It is only at the end of the month that the payment will be definitively collected (or the week or the quarter, depending on the frequency chosen). This allows the amount to be adjusted for participatory subscriptions (the fair share adjusts the cost each month), or if the owner has to stop the subscription during the month.
After 3 to 7 days, due to the banking delay, the money becomes available. It will be transferred to the bank account you have indicated on the 8th day of the month at the latest. Please note that a minimum amount of 10€ is required for us to continue to make these transfers free of charge.

Please remember to check your account so that the transfer can be made. This formality is necessary to meet the requirements of financial market regulators. It is also a valuable protection for purchasers, to ensure that subscriptions are offered by legitimate users.

Question 4

Charges on the Sharesub platform

Accepted Answer

Subscription owner*

If you wish to share the cost of your subscription, the service is completely free. There are no hidden fees: all the money you collect will be returned to your bank account. There are no fees for refunds either.

Subscribers* Joining the subscription

When you join the subscription, you will pay the price of your place in the subscription as determined by the owner, and an operating fee of 4.9% + 0.49€ per payment. These fees are included in the posted prices. You will receive a full refund if the subscription does not work.

Question 5

My subscription is not working

Accepted Answer

Sharesub protects its buyers

At Sharesub, you always have co-subscriber protection for every purchase, so we make sure your subscription works:

Once your payment card has been verified, you will be given access to the subscription and the information the organiser has provided. If this is not enough or if an invitation is needed, you have a secure messaging system to exchange with the organiser. Finally, you have the possibility to open a complaint if your requests have not been fulfilled within 24 hours: our team will check and cancel your participation free of charge if necessary.

Do not buy identical subscriptions while waiting for an organiser's response: as soon as you place an order, you are committed for the current month if the subscription works well.

You can at any time, in case of malfunctioning, "open a complaint" on a subscription you have joined. To do so, go to your joined subscriptions . Click on the "View details" button

You can then click on the "Problem or refund request" button

Our teams will get back to you within an average of 12 hours. If the subscription does not work or is not compliant, you will receive a full refund.

Question 6

My account is blocked, I see a 403 code

Accepted Answer

If your account has been blocked, it is to protect other users of the platform.

**When is my account blocked?

If you have entered a false identity or name. For your information, you cannot get your transfers without a real identity, and this is mandatory. Your first and last names are not displayed to visitors, only to participants of your subscriptions.
Or if you have late, unpaid payments and owe money to users. This happens when you have not responded to reminder emails and sms telling you that your payments are in arrears. You are then removed from your subscriptions and your account is blocked.

In this case, you will no longer be able to view subscription details or join new subscriptions. You have also been removed from your current subscriptions and your place has become available again for other users. The owner and your other co-members will have to change your password if necessary, as you have been removed.

**How do I unlock my account?

If you have not seen the dunning emails, please check your "Spam" or "Promotions" folder and click on the "Not spam" or "Not promotion" button, or mark them as "important", so that you will receive our emails the next time.
To pay the pending amounts, you must log into your account, on the Payment Card page, and add a valid card with sufficient funds each month. If you only have one card and you have already added it, you must add it again to restart the payments manually, as our repeated attempts did not work.

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