You have money in your wallet, but you can’t pay it to your bank account?

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First, make sure you have a valid bank account registered.
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Next, fill in all required information and make sure your identity from your account :
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Finally, check your total balance from your wallet. If the balance does not reach a minimum of €10, you must accumulate that amount before you can transfer your balance to your account.
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If all these conditions are met, and you still cannot pay money from your wallet into your bank account, we invite you to contact us by chat so that we can resolve this situation as soon as possible.
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