Access and After-Sales
Guide to access your subscription, solve common problems, and contact support if needed.
14 articles
- My subscription isn't working. How do I open a claim? 📝Follow these steps to open a complaint if your subscription isn’t working and benefit from our co-subscriber protection.
- For what reasons can a complaint be refused?All the reasons why your complaint may have been rejected by our system.
- In what cases can I open a claim and claim a refund? 📝The valid patterns for opening a complaint
- Share credentials don't work, I don't have accesses. What should be done?
- How to leave a subscription as a co-subscriber?Leaving a Sharesub subscription, canceling as a subscriber, loss of access, managing renewals, refunds.
- I don't see my refund on my bank account ️Understand the ways Sharesub issues refunds for co-subscribers.
- Contact a Sharesub user 📩Go to the Chat page to chat with your co-subscribers. Respect confidentiality and communicate only via the platform.
- The owner stopped sharing his subscription on Sharesub. What should be done?Was the service interrupted by an owner on Sharesub? Continuous sharing but the service has stopped? All we need to know.
- The owner is not responding to my messages. What should I do?If the owner does not reply within a few hours of sending your message, open a claim and request a refund.
- I don't have invitation codes or link
- How to access my subscription and find my login details?Access your subscription, find your login details, and manage login or communication issues with the owner.
- Right of withdrawal at SharesubAt Sharesub, we strive to provide a fast and efficient service. Here is the essential information concerning the right of withdrawal applicable to our services.
- What is a claim and what does it serve?What is a claim and what does it serve?
- What is priority re-subscription?Priority re-subscription is an automatic re-subscription to a new identical subscription, when a subscription ends following a complaint accepted by moderation, or a decision by the sharing organizer.