At Sharesub, we protect our co-subscribers to ensure subscriptions work as expected. If you're experiencing an issue, here’s how to open a complaint:
Step 1: Contact the Owner
Before opening a complaint, you must contact the subscription owner via chat. You have 72 hours after the issue occurs to reach out. If you don’t, you won’t be able to open a complaint.
Step 2: Go to "Joined Subscriptions"
Head to the "Joined Subscriptions" section on the platform.
Select the relevant subscription.
Click "View details", then go to the "Management" tab.
Click the "Complaint" button to report the issue.
Step 3: Open a Complaint
Select the reason for your complaint.
Click "Open a dispute".
You’ll have 24 hours to try resolving the issue with the owner.
Step 4: Resolution or Refund
If the owner resolves the issue within the time limit, you can close the complaint.
If the issue remains unresolved, you’ll be refunded for the affected period.
How to Close a Complaint
Once the situation is resolved, return to the subscription page and click "Close complaint".
Important:
Contacting our team via email or chat does not start a complaint. You must go through the platform to open a dispute.
Opening a complaint requires prior contact with the subscription owner.