At Sharesub, your purchase is protected: if the subscription you joined isn't working, a claim allows our team to step in and, if it is approved, refund you.
Open your claim before leaving the subscription: once you leave, no refund is possible.
Step 1: Contact the owner 💬
Most problems can be resolved with a simple message. Go to Joined subscriptions, open the subscription, and contact the owner in the chat.
Without a recent message from you, you cannot open a claim. If the owner has replied, read their response first: an unread message also prevents you from opening a claim.
Step 2: Open a claim 📝
Go to “Joined subscriptions” and click “View details” for the subscription concerned.
Open the “Management” tab, then the “Need help with this subscription?” section.
Click “Claim”.
Select the issue: credentials or invitation not provided, credentials not working, service unavailable in your geographical area, or another issue.
Click “Request help”.
Have you just joined the subscription? The button remains inactive for a few hours: the page shows the remaining time. Contact the owner now.
Step 3: Follow-up 🔎
The owner has 24 hours to offer you a solution in the chat.
If no solution is found, our team takes over the case and makes a decision. A claim is processed within 48 hours of being opened.
If your claim is approved, you will be refunded and the subscription will be stopped. The amount is determined by our team: a full refund if you joined less than a month ago, or a refund based on the unused days beyond that.
If the “Priority re-subscription” option is enabled and an identical subscription is available, you will be added to a new group (see the article about priority re-subscription).
Has the issue been resolved? Go back to the subscription page and click “Close the claim”. ✅
Important: contacting support by email or chat does not open a claim; it can only be opened from the subscription page.
Step 4: Solution or Refund 💰
If the owner resolves the issue within the given time, you can close the claim.
If the issue persists, you will be refunded for the affected period.
Important ⚠️
Contacting support by email or chat does not allow you to open a claim. It must be opened directly from the subscription page.
Before opening a claim, you must have contacted the subscription owner.