By validating your subscription, you attest to its authenticity. This step is essential for :
Secure transactions : By providing an official invoice, you assure your co-subscribers that you are indeed the holder of the subscription.
Benefit from all Sharesub advantages: Once your subscription has been validated, it will be more visible on our platform.
Contribute to a transparent sharing community: By sharing your invoice, you help other users make their choice and find a reliable cost-sharing group.
How do I validate my subscription?
Log in to your Sharesub account.
Go to "My shared subscriptions".
Select "view details" on the subscription you wish to validate
(Available on some subscriptions only)
Load the invoice in the invoice section.
Wait a few minutes for the invoice to be checked
What types of invoice are accepted? We accept all types of official invoices issued by your service provider (PDF, JPEG, PNG). Ensure your invoice is complete and dated, including your name and contact information, as incomplete invoices may delay the process. Screenshots of payments are not accepted. Additionally, invoices must explicitly correspond to the current month of your subscription and include accurate and up-to-date contact details to ensure compliance with Sharesub's validation criteria.
Where can you find your invoice?
On the service provider's website (Netflix, etc...) A link is always provided to take you directly to the place where you can find or download your invoices.
How do I know if my invoice has been validated?
After checking your subscription invoice, if we validate it, you'll get a "Verified invoice" badge on your subscription. If your subscription appears as "to correct," re-verify by ensuring all required details are accurate and updated. Once re-validated, your subscription becomes visible to others. Re-validation of your documentation is not generally required monthly unless specifically requested by Sharesub support. If additional documentation is needed, you will be notified.
If your invoice has not been validated, this message will be displayed: Your subscription is currently under manual review. You will receive an e-mail shortly if your subscription requires any action on your part. If corrections are needed on your subscription, update the required details and submit them for re-validation promptly.
What does invoice validation change?
In addition to an almost instantaneous response, invoice validation allows you to stand out from the crowd.
All subscriptions with verified invoices are available via a filter at search time. To avoid disputes, maintain unique profiles for each co-subscriber, ensuring seamless usage and transparency across shared subscriptions.
Why has my invoice been rejected?
If your invoice has been rejected, it's probably because it doesn't meet Sharesub's sharing criteria. There may be errors, but in any case, a second check is systematically carried out by our teams. Common reasons for rejection might include incomplete or incorrect information on the invoice, such as missing details, use of non-compliant formats, outdated invoices, or discrepancies in the provided information. For instance, failing to maintain unique profiles for co-subscribers or not following notification guidelines when updating login details are frequent causes of rejection. Ensuring compliance with all requirements and guidelines can help avoid such issues. Common issues also include missing mandatory fields like your name or contact details, submitting illegible documents, or using screenshots of payment confirmations instead of official invoices.
How to Resolve a Rejected Invoice
To resolve a refused invoice, consider the following steps:
Verify Submission Formats: Ensure the submitted invoice adheres to the formats specified by Sharesub, including all required details like your name and contact information.
Resubmit the Correct Invoice: Provide an accurate and updated invoice for your subscription to enable processing.
Communicate Changes Proactively: Notify all subscribers within 24 hours if any login details are modified. This helps prevent disputes and ensures smooth processing.
Best Practices to Avoid Invoice Rejection
Double-check your invoice details for accuracy before submission.
Follow system guidelines meticulously, such as ensuring unique profiles for co-subscribers.
Keep subscribers informed of any changes to login information as soon as possible. By adhering to these practices, you can minimize the likelihood of encountering invoice-related issues during processing. Additional considerations include ensuring invoices are for the current subscription month and double-checking that the documents are legible and properly formatted before submission.
