Owner unreachable: what to do?
If the owner does not respond within a few hours of your first message, you can open a claim and request a refund under the Buyer Protection Program.
Claim process:
Open a claim from your user account.
The owner has 24 hours to resolve the dispute.
After this period, our moderation team will analyze the situation and make a final decision.
Best communication practices:
Be polite and respectful in accordance with our community policy.
The "read" or "opened" status in the chat does not guarantee an immediate response, as the owner may be temporarily unavailable.
Communication security:
Never share personal information (email, phone number, etc.) unless absolutely necessary to access the subscription.
All communication must take place exclusively via the Sharesub platform to ensure your protection.
By following these recommendations, you maximize your chances of quickly resolving the situation while staying safe.
Need more help? Contact our support team!