To open a claim, it was necessary to have exchanged with the owner of the subscription on the chat dated less than 3 days. If you have not received a response after a few hours of waiting, you can start the claim procedure in order to be refunded.
When you sign up for a Sharesub-based subscription, you are covered by Buyer Protection Program. You can open a claim when the subscription:
Does not work (invalid login, invitation link expired, etc.),
No longer working (offer interrupted, etc.),
Is not in line with description.
You can request a refund by following the steps listed in this item: My subscription does not work. How to open a claim?