To open a claim, it was necessary to have exchanged with the owner of the subscription on the chat dated less than 3 days. If you have not received a response after a few hours of waiting, you can start the claim procedure in order to be refunded. Refund claims must be initiated by the subscriber directly through the Sharesub platform to ensure accurate validation and processing.
When you sign up for a Sharesub-based subscription, you are covered by Buyer Protection Program. You can open a claim when the subscription:
Does not work (invalid login, invitation link expired, etc.),
No longer working (offer interrupted, etc.),
Is not in line with description. You can request a refund by following the steps listed in this item: My subscription does not work. How to open a claim? To begin a claim, the subscriber needs to select 'Create a ticket' in their Sharesub account and provide all necessary information about the issue. Claims are then validated based on the refund criteria to ensure compliance with policies. After the claim is processed and if it is validated, the subscription listing associated with the claim can be reinstated. This allows users to continue sharing their subscription without interruptions.