Steps to cancel your subscription:
Wait 24 hours after joining the share (cancellation is not available before).
Go to the "Joined Subscriptions" section from your account.
Select the relevant subscription and click "View Details".
Go to the "Management" tab and choose the "Leave" option.
Specify the reason for leaving and confirm by clicking "Stop Subscription".
✅ Immediate cancellation: Once your subscription is cancelled, access to the service is immediately cut off.
🔔 Tip: Renewals are monthly (from the 1st to the last day of the month). Each started month must be paid. A subscription that has been cancelled cannot be refunded. To avoid paying for a month without using it, make sure to cancel your subscription at the end of the month.
⚠️ Issue with the subscription? If you have not been able to use the service, you can open a claim to request a refund.
The "Leave" button is greyed out?
If you can't click the Leave button, here are the 3 possible reasons:
You joined less than 24 hours ago. Cancellation is not available before 24 hours have elapsed since you joined the share. Wait until the delay has passed, then try again.
You can't log in to your account. If you lost access to your email or password, recover your account access first — then come back to the Leave option.
Technical issue on the platform. If neither of the above applies and the button is still inactive, open a claim from the subscription page. Our team will process the exit and any eligible refund.
I left my subscription but I was still charged?
On Sharesub, billing follows the calendar month: the renewal is authorised on the 1st of the month, but the actual bank debit appears 2 to 4 days later (usually around the 4th). Any started month is due in full — leaving cuts access immediately and cancels future months, but never the already-started month.
You leave between the 1st and the 4th → the charge corresponds to the current month you had started before leaving. It is due, even if the debit date is after your departure.
You leave on the 1st (even early in the morning) → the new month has started, it is due.
You leave before the last day of month M (before midnight) → no charge for month M+1.
A voluntary departure gives no right to a prorated refund for remaining days.
If the subscription was not working, open a claim from the subscription page — ideally before leaving. Leaving without a claim forfeits the right to a refund.