🔹 Payment upon joining a subscription
When you join a subscription as a co-subscriber, you only pay for the remaining period until the end of the current month. This amount is calculated pro rata from your joining date.
👉 Example: If you join a subscription on June 15, you’ll only pay for the period from June 15 to June 30.
🔁 Automatic monthly renewal
All active subscriptions are automatically renewed on the 1st of each month.
You’ll be charged on that date unless you leave the subscription beforehand.
Important: The renewal is generated automatically at midnight UTC. If you leave a subscription on the 1st at 1 AM (Paris time), the payment may already have been triggered.
🔄 What if I leave the subscription ?
Before the 1st of the month
✔️ If you leave the subscription before the 1st, the renewal will not be generated.
👉 No new charge will be made.
After the 1st of the month
❌ If you leave after the 1st, the charge for the current month has already been processed and is non-refundable.
Any started month is considered fully due, in accordance with the platform’s terms.
📌 Can I change the billing date ?
No, it is not possible to choose or modify the billing date. The 1st of the month is a fixed rule that ensures the smooth operation of the service, including payments to subscription organizers.
❗ If there is a problem with the subscription
If the subscription doesn’t work properly (no access, invalid credentials, etc.), you can submit a complaint.
📩 Just follow these steps:
Go to your co-subscriber space;
Click the “Complaint” button;
Follow the steps to request a review or a pro-rata refund.
A member of the moderation team will process your request as soon as possible.