Having trouble accessing your subscription? Contact the owner or open a claim.
First, check the subscription page. The credentials, link or invitation are provided on the subscription page, under your Joined subscriptions › “View details”. If they are not there, the owner has not entered them yet.
Write to the owner in the subscription chat and explain the problem. All communication always remains on Sharesub. If the owner has replied to you, read their response.
If there is no solution, open a claim: “Joined subscriptions” › “View details” › “Management” tab › “Need help with this subscription?” › “Claim” › select the issue › “Request help”.
The button is only activated if you have recently written to the owner and read their latest response.
Is the button still not activated? Try again in a private browsing window or with another browser. If you have just joined the subscription, the page displays the remaining time before you can open a claim.
Deadlines: The owner has 24 hours to offer you a solution. If no solution is found, our team takes over the case and makes a decision. The claim is processed within 48 hours after it is opened. If it is approved, you will be refunded according to the conditions of the article My subscription isn't working. How do I open a claim? 📝.
Reminder: No exchange of personal data or payment outside Sharesub is permitted.