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I have not received the password confirmation/reset e-mail. What to do?
I have not received the password confirmation/reset e-mail. What to do?
Updated yesterday

We understand that the non-receipt of our e-mails can be a source of inconvenience.

Problems receiving our e-mails

It may happen that you do not receive our e-mails, which may cause inconvenience. Here are the steps to follow to solve the problem:

1. Checking the "Spam" or "Junk" folder

2. Control filters and block lists

3. Use of common e-mail addresses

4. Additional assistance

It is important to note that in the majority of cases, you unsubscribe from our e-mails in a clumsy manner. If you wish to receive our e-mails again, please follow the procedure below:

We will be happy to help you solve this problem and ensure that you receive our e-mails as efficiently as possible.


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