I received an SMS or payment alert email from failed
if you received this message, is that the transaction could not be completed: by trying to renew your subscription for the coming month, we encountered an error with your credit card. Fix it quickly so you don't lose your subscription.
🏦 Most common payment errors
Payment card expired: please provide another card
Payment limit reached or lack of funds: you can increase your payment limit, managed directly from your bank app
Request bank to re-authenticate your card in 3DSecure : in this case, you received another email with a link to validate it. It will show you a simplified page with a single button to click to restart payment.
👉 To fix this issue
Please log in to your Sharesub account and add a new payment card from the cards page. If you want to use the same card and you have the necessary funds, you can add the same card to restart the payment.
If your card is being renewed, you can add another one, which you can delete after you submit your main card. If necessary, you can use an exceptional third party trust (spouse, etc. ), as you can delete it for the following month.
⚠️ Warning: If payment is not successful, the subscription owner will be informed of this, and you will be removed from the subscription. This is as difficult for you as it is for the owner of the subscription that is then required to change the passwords, or change the subscription. In some cases notably (Spotify, Youtube...), you cannot change groups several times a year.