1. You clicked “Unsubscribe” in one of our emails 🚫
Our marketing or account notification emails may have been disabled, intentionally or by mistake.
💡 How to fix it ?
You can resubscribe to our emails here :
2. Our emails are being blocked ⛔️
Mail services (Gmail, Outlook, etc.) might classify our emails as spam or move them to secondary tabs such as “Promotions” or “Other.” This is one of the most common causes.
💡 How to fix it?
Mark as “Not spam” / “Not junk”.
Add [email protected] & [email protected] to your contacts.
Create a filter/rule: From contains @sharesub.com → Move to Inbox.
Check your “Promotions”, “Notifications”, or “Other” tabs.
👉 For non-Gmail, Outlook, or Yahoo accounts, search for a tutorial suited to your provider.
3. Your mailbox is full or saturated ❌
If your inbox reaches its storage limit, new emails are rejected (this is called a “soft bounce”).
💡 How to fix it?
Delete or archive old large messages (attachments, photos…).
Empty your “Trash” / “Deleted Items” and “Spam” folders.
Wait a few minutes after cleaning — Sharesub emails will resume automatically.
4. Your email provider blocks our domain 🔒
Some providers automatically block domains they consider “unsafe.”
💡 How to fix it?
Add @sharesub.com to your safe senders/whitelist.
Check Blocked senders in your settings — remove sharesub.com if listed.
Try sending an email to [email protected] — if it bounces back, contact your email provider.
5. You’re using a filtered work or university address 🧑💻
Addresses ending in “@company.com” or “@university.fr” often apply strict anti-spam rules. Automated emails from Sharesub may be rejected or redirected.
💡 How to fix it?
Add @sharesub.com to your organization’s whitelist.
Ask your IT department to authorize our domain.
Or change your contact email in Sharesub:
Profile → Information → Email address → EditUse a personal email (Gmail, Outlook, etc.).
⭐️ In summary The 3 key steps:
Add [email protected] & [email protected] to your contacts.
Mark our emails as “Not spam.”
Create a filter/rule to always receive Sharesub messages in your main inbox.
💬 Need more help?
You’ve checked everything but still nothing? Contact us via the live chat at the bottom right, we’re available 7 days a week and reply as quickly as possible.