Once you've joined the subscription, all necessary information is available directly from your account.

Log in to Sharesub

Go to Subscriptions > Joined Subscriptions

On the relevant subscription, click "View details"

On this page, you'll find:

the access method to the subscription

the credentials or access link

the instructions left by the owner

access to the 💬 chat to exchange with the owner if needed.

Where to find my credentials or access link?

Login information is on the subscription page, in the Credentials > contextual help section.

You can find there:

login credentials (email and password)

an invitation or sharing link (to copy/paste into your browser)

or specific instructions depending on the service (e.g.: give your email to the owner so he can add you to his subscription).

👉 Each service works differently: it's normal for the access method to vary from one subscription to another.

Should I provide an email to the owner?

For some services (e.g. Spotify, Netflix, Disney+), access is by invitation.

In this case:

you must send the owner the email address used on the service in question

(it may be different from your Sharesub email)

simply send it via the subscription's dedicated 💬 chat (next to the "View details" button).

⏳ The owner can then add you to the group or send you the invitation.

What to do if the information seems incomplete or missing?

First, check:

If the subscription works by credentials or invitation or sharing link

The owner's messages on the 💬 chat of the subscription page

Your emails (including Promotions or Spam), especially if an invitation is expected.

👉 If an action on your part is necessary (email to provide, link to accept), the owner usually indicates it in the details on the subscription page.

🔑 What to do if the link or password doesn't work?

This can happen, for example if:

the password has been changed,

the invitation link has expired.

In this case:

Click on the 💬 chat from the subscription page

Inform the owner of the problem

Ask him to update the credentials or resend an invitation.

💬 Give him a few hours to respond: most situations are resolved quickly.

🕒 And if the owner doesn't respond?

If:

you've waited several hours,

and the subscription has been joined for more than 24 hours,

You can then:

open a claim directly from the page of the subscription in question (View details > Management > Report a problem)

and request a refund for the period in question.

⚠️ Important: contacting customer service by email or chat does not open a claim.

Only the procedure from the subscription in question is taken into account.

⭐️ Important tip before joining another subscription

If your access is being resolved:

avoid joining a second identical subscription,

if the first one ends up working, you'll be committed to both subscriptions for the month.

👉 Better to wait and open a claim if necessary.