Are you experiencing an issue with a subscription?
If you have joined a subscription and your request concerns an access or functionality issue, we recommend that you first open a claim directly from your subscription management page.
This step is important: it allows you to officially report the issue and start the Buyer Protection procedure when it applies to your situation.
👉 Find the steps to follow to open a claim here:
Good to know: reporting your issue quickly allows us to check the situation while it is happening and, if necessary, take the appropriate action.
Need to contact customer support?
If you need assistance, you can contact our customer support team in two ways.
💬 Through the Sharesub chat
You can contact us directly from your Sharesub account! Simply click on the small green chat bubble in the bottom-right corner of your screen. 🟢
🤖 Our virtual assistant
Before contacting us, you can check our FAQ, which contains answers to many frequently asked questions. You may find the solution to your issue directly there and save some time. 😃
If you can't find the answer you're looking for, you can also send us a message directly through the chat. Our virtual assistant will ask you a few questions to better understand your situation and, when possible, suggest a solution.
Please be a little patient with it 😊: it is still learning and improving!
If your request requires assistance from our team, it will be forwarded to our customer support team so that we can provide you with the most appropriate assistance.
As soon as we receive it, we will do our best to get back to you as quickly as possible.
📧 Prefer to contact us by email?
You can also contact us directly at: [email protected]
To help us quickly understand your situation and provide you with the most appropriate response, we recommend including the following in your message:
the reason for your request;
the email address associated with your Sharesub account, if necessary;
the name of the subscription concerned;
and, if relevant, any information that may help us understand the issue you are experiencing.
The more relevant information you provide, the easier it will be for us to carry out the necessary checks and give you a precise response.
💡 In summary
Having an issue with a subscription?
➡️ Start by opening a claim from your subscription management page.
Have a question or a general request?
➡️ Contact us through the Sharesub chat or by email at [email protected].
Need a quick answer to a frequently asked question?
➡️ Check our FAQ through the chat first.
Our goal is to support you as best we can and provide a clear, appropriate response to every situation. 🍿