• When will I receive my money?

  You have successfully shared your subscription, congratulations! So naturally you want to know when you will receive the participation of other subscribers. Here's how it works: When subscribers join your subscription, their payment method is verified. They may see a transaction on their account, due to the validation of the card. It is only at the end of the month that the payment will be definitively collected (or the week or the quarter, depending on the frequency chosen). This allowPopular

• I have not received my transfer

  You have collected funds from your co-subscribers: things are going well! But now you have accumulated a small amount of money, and you would like to receive it in your bank account. Here are the necessary elements: You must have verified your identity ( see this article )(https://sharesub.crisp.help/fr/article/verifier-mon-identite-zelni3/) by filling in your identity and providing proof of identity. Bank regulations require this. You must have added your bank details (https://www.sharePopular

• I have received a failed payment alert

  I have received a failed payment alert SMS or email If you have received this message, it means that the transaction could not be completed: while trying to renew your subscription for the next month, we encountered an error with your credit card. Please correct it quickly so as not to lose your subscription. 🏦 The most common payment errors An expired payment card: please provide another card A reached payment limit or lack of funds. You can usually increase your payment limit on your banPopular

• My subscription ends but my payments continue

  I was charged on the 9th and I stopped my subscription on the 4th. Why was I charged on the 9th? Can I get a refund? In this situation, there are two scenarios: the subscription is functional or not. If the subscription is functional then you will not be refunded because each month started is due in full. You have until the last day of each month to cancel the next month's subscription. On the other hand, if the subscription is not functional then the refund will be triggered by notifyingSome readers

• Add a credit card

  When you join a subscription, you will be asked for a credit card. You can add or change a credit card at any time here. ⚠️ The addition of a bank card is validated by a payment request of 1€ to your bank (pre-authorization). This amount validates the validity of the bank card you are trying to add. This amount is systematically refunded to you. It disappears a few days after the addition of the new credit card. This delay can vary from 3 to 8 days depeFew readers

• The amount of my payment seems wrong

  If the amount of your payment seems lower than you expected, or if it seems to be of a different amount than you had imagined, you must take into account the following element: The first payment is prorated based on the time spent on the subscription during the month or week. To simplify, a co-subscriber who joined in the middle of the month at 10€ per month, will only pay 5€ the first month. If this still doesn't make sense to you, don't hesitate to ask for advice: hello@sharesub.comFew readers

• I have money blocked in my wallet

  You have money in the wallet but you can't transfer it to your bank account? First, make sure you have a valid bank account that is registered or a bank account. Next, look at the total balance: is it equal to or greater than 10€? If it is not, you must wait for a minimum amount of 10€ before you can get it back on your account, if this is the case, we invite you to contact us by email at hello@sharesub.com so that we can resolve this situation.Few readers

• I don't see my subscribers' payments

  Now you want to check their payments to make sure everything is going well. Here are some things you should know: Past payments are displayed at the bottom of the subscription page. Please note: the current month is not displayed, as payments are made at the end of the month to the user's verified card The first payment of a user will be for an amount lower than the subscription price. For more readability, payments are made at the end of the month on Sharesub: the first month will thereforeFew readers

• Do I have to declare my Sharesub payments to the tax authorities?

  The money you receive through Sharesub for your shared subscriptions is a cost-sharing arrangement between individuals. Since subscription fees are limited to the value of the subscriptions, this income is not considered business profit. Tax authorities in most countries, such as France, do not tax these amounts, but the rules for taxation and declaration depend on the country in which you reside. If in doubt, you can contact the relevant authorities for more information on this subject.Few readers

• How do I know if the subscription works in my country?

  To help you better understand our website, nothing better than a user tip. All subscriptions available on Sharesub are available and work in some regions and others not. To see which subscriptions are available in your country, select the drop down box on the left side of our Sharesub website (circled in red below). The subscriptions that appear are functional for the selecFew readers

• How do I know if my IBAN has been added?

  For your information, if your IBAN name is followed by a green tick, this means that the IBAN is accepted and valid. The encryption of the IBAN is a security feature to avoid unwanted sharing of information. We ensure the protection of your bank details thanks to the regulation and the buyer protection program Sharesub is a secure site 🔒Few readers

• I don't see my refund in my bank account

  When Sharesub issues a refund for one of your subscriptions, that refund can take two different forms: You will see a new transaction, which is a refund/credit to your bank account, You may not see a refund on your account. This means that the first debit transaction of the subscription has been cancelled. In this case, you will no longer see the amount of the debited subscription. The refund was not a new credit but only a cancellation of the debit. The case will depend on your bank. FFew readers

• Payment deadlines

  Our payment system is fully automated and autonomous so if your card refuses the third reminder then your account will be automatically blocked. For your situation, we can only advise you to ask someone to register their card before the third reminder arrives. In order to regularise your subscription. To avoid any inconvenience. Wishing you a good time at SharesubFew readers

• What is soon available for transfer to my Sharesub account?

  The amount in the category 'available soon' is the amount of accumulated earnings for your shares. A transfer of your last month's earnings is then automatically issued, as a reminder, the amount available in "soon" contains the past and the current month, but we only make transfers for the past month and not for the current month. This transfer can take between 3 to 5 woFew readers

• Renew my subscription

  I joined or paid less than a month ago On Sharesub, payment is made from the beginning to the end of the month. If you joined a group during the previous month, your payment was made on a pro-rata basis only, and you only paid for the days you used last month. Can I change my direct debit date? No, unfortunately this is not currently possible. The platform works with fixed dates in order to guarantee payment on time for the sharing organisers, who in turn have to pay these subsFew readers