• My subscription is not working

  Sharesub protects its buyers At Sharesub, you always have co-subscriber protection for every purchase, so we make sure your subscription works: Once your payment card has been verified, you will be given access to the subscription and the information the organiser has provided. If this is not enough or if an invitation is needed, you have a secure messaging system to exchange with the organiser. Finally, you have the possibility to open a complaint if your requests have not been fulfilled wiPopular

• How will I receive the subscription information?

  You have just joined a subscription, and naturally you want to benefit from it! 😊 Here's how the information is sent to you: Go to the page of the subscription you have just joined Check the "Secure Information" section to find the information the owner has left for you (see image below) What if the information is insufficient? 🔎 Sometimes the subscription works by invitation. This is the case forSome readers

• How do subscription renewals work ?

  Every month, unless you do otherwise, renewals of your current subscriptions are done automatically on Sharesub. We will deduct the amount of your subscription(s) at the beginning of the month. If you do not wish to be charged the following month, you must cancel your subscription by the last day of the month. Any month started remains due.Some readers

• The owner isn't answering my messages

  I have contacted the owner but I am losing patience Sharesub wants to protect its users as much as possible — both owners and co-subscribers equally. For co-subscribers, Sharesub has implemented the buyer's protection. If the owner does not answer within a few hours, the co-subscriber can file a claim for a refund of their current month's subscription and find another subscription in the meantime. We recommend subscriptions withFew readers

• I don't have the codes or the invitation link

  I don't have the codes or the invitation link When you sign up for a subscription, you are taken to the private subscription page: this contains a secure and encrypted storage space that contains the login, password, or invitation link needed to join a subscription. To do so, go to your account here in the joined subscriptions section (https://storage.crisp.chat/users/helpdesk/website/5c82a9c2c7acb800/screenshot-2023-03-20-at-16092dufljv.pFew readers

• The owner has stopped the subscription

  I have just received an email informing me that the owner has stopped the subscription sharing, what's next? Subscription owners have no obligation in time — they can stop their subscription at anytime, but what about co-subscribers? If you subscribed this month, you will automatically receive a full refund. If you were subscribed for more than a month, you will be refunded on a pro-rata basis, i.e. you will be refunded according to the number of days you will not have access to the platFew readers

• When will I pay my subscription?

  In your first month of subscription, you paid for the month on a pro-rata basis according to the duration of use. You are then committed each month from the 1st day of the month. The subscription you have joined will be debited in the first few days of the month. What happens if I leave the subscription before the 1st of the month? If you leave on the last day of the month, your payment will not be renewed the following month. What happens if I leave the subscription after the 1stFew readers

• Why are there different flags under each subscription?

  If a subscription has a flag from a country I am not in, can I still subscribe? Sharesub indicates the location of the subscription owner to avoid location issues on some platforms. Some platforms only allow subscription sharing between people in the same country, so Sharesub recommends that you choose subscriptions that are localized in your country first, this is just a guideline and is not mandatory. To learn more about account sharing, please see our blog posts for the different platforFew readers

• How many seats or screens am I entitled to on my Sharesub subscription?

  You have a subscription, how many screens or devices can you use it on simultaneously? For all Sharesub subscriptions the same rule applies "each co-subscriber has the right to his or her profile", each co-subscriber can use the subscription he or she has subscribed to as long as he or she wants and as he or she wants. For each subscription, you have the right to only one profile and therefore only one connected device (if you want to change device there is no problem, just remember toFew readers

• What does the "immediate access" badge mean?

  Immediate access token The immediate access badge is an additional guarantee of quality. It is automatically assigned by our system based on various quality and global risk criteria. For example, all personal information of the owner must be confirmed.Few readers

• Find the subscription login information

  To find your subscription information, simply follow the instructions below: Click on your personal space my account My account pictures A banner will appear with the following information ( Shared subscriptions, Joined subscriptions, Chat, Wallet, Identity & Verification, Payment card, Connected bank account and Logout ) andFew readers

• How do I buy a subscription on Sharesub?

  To buy a Sharesub subscription, simply type in the search bar what you want. Then select your choice. We will ask you to choose an owner. Once you have made your choice, select the "I want to subscribe" section. Please note that by subscribing to an immediate aFew readers

• What is the flag with the city next to the subscription?

  The flag next to your subscription corresponds to the geographical location of the owner. Some subscriptions are not compatible in all countries, so you should check the location of your subscription! Remember to consult our article on How to know if the subscription works in my country (link to be inserted)Few readers

• How do I stop my subscription as a co-member?

  You can terminate your subscription at any time, just go to the joined subscriptions section. Then please select the subscription you wish to leave, by pressing the view details box. You will then have to click on the management section. Then fill in the field wFew readers

• Can I unsubscribe at any time?

  The customer is King at Sharesub you can unsubscribe at any time. Attention ⚠️: If you have a problem and were unable to take advantage of the subscription, you must file a claim to get a refund. All your purchases on Sharesub are protected: we guarantee the correct functioning of the subscriptions, or refund you at no cost. Learn more about the buyer protection program (https://help.sharesub.com/fr/article/programme-protection-des-acheteurs-1mphpmp/) By stopping the subscription now,Few readers

• How long does a subscription last?

  Sharesub works very simply. For a subscription, the user has access from the first day of the current month until the last day of that month. For example: From April 1, 2023 to April 30, 2023: one month of subscription From 1 April 2023 to 3 May 2023: two months' subscription However, please note that any month of subscription started is due. ⚠️ If you cancel your subscription before the end of the billing period, you will lose access to your subscription until the end of that period. For allFew readers

• What are the reasons why a complaint may be refused?

  For any problems encountered with access to the platforms, we invite you to open a claim. For your complaint to be validated, there are a few prerequisites: you must have contacted the owner of the subscription, If you do not receive a response from the owner within 24 hours, you can start the complaint procedure, We will study all the complaints in order to give you a feedback on the problem encountered. To open a complaint here are the steps: Go to the description page of the suFew readers

• How to contact the owner of a subscription?

  Comment contacter le propriétaire d’un abonnement ? To contact the owner you have to go to the section Subscription joined . Then select the CHAT section. And here is the turn and played. (https://storage.crisp.chat/users/helpdesk/website/5c82a9c2c7acb800/caFew readers

• The identifiers of the share do not work what to do?

  Your first reflex is the following: if you can't connect with the identifiers of your subscription, communicate directly on the chat with the owner. He has a 24 hour deadline to answer you. Select the subscription or you notice a problem of connection: where is the chat : HERE ! In a second time only if the problem persists and the manager of the subscription does not answeFew readers