What are the reasons why a complaint may be refused?
For any problems encountered with access to the platforms, we invite you to open a claim.
For your complaint to be validated, there are a few prerequisites:
- you must have contacted the owner of the subscription,
- If you do not receive a response from the owner within 24 hours, you can start the complaint procedure,
We will study all the complaints in order to give you a feedback on the problem encountered.
To open a complaint here are the steps:
- Go to the description page of the subscription
Go to the "management" category
Click on "claim & refund" !
That's it!
The control team will accept or not the claim depending on the reason of this one, the time that the control team will accept or not the claim depending on the reason of this one, the processing time is less than 4 hours. In any case, you will receive an e-mail informing you of the reason.
For your complaint to be validated, there are a few prerequisites:
- you must have contacted the owner of the subscription,
- If you do not receive a response from the owner within 24 hours, you can start the complaint procedure,
We will study all the complaints in order to give you a feedback on the problem encountered.
To open a complaint here are the steps:
- Go to the description page of the subscription
Go to the "management" category
Click on "claim & refund" !
That's it!
The control team will accept or not the claim depending on the reason of this one, the time that the control team will accept or not the claim depending on the reason of this one, the processing time is less than 4 hours. In any case, you will receive an e-mail informing you of the reason.
Updated on: 04/05/2023
Thank you!