Articles on: Payment and Transfer
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I have money blocked in my wallet

You have money in the wallet but you can't transfer it to your bank account?

First, make sure you have a valid bank account that is registered or a bank account.
Next, look at the total balance: is it equal to or greater than 10€? If it is not, you must wait for a minimum amount of 10€ before you can get it back on your account, if this is the case, we invite you to contact us by email at so that we can resolve this situation.

Updated on: 26/04/2023

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