At Sharesub, your purchase is protected: if the subscription you joined isn’t working, you can open a claim so our team can step in and, if the claim is approved, issue you a refund.
Open your claim before leaving the subscription: once you’ve left it, no refund will be possible.
Step 1: contact the owner 💬
Most issues can be resolved with a simple message. Go to Joined subscriptions, open the subscription and message the owner in the chat.
A claim can’t be opened without a recent message from you. If the owner has replied, read their response first: an unread message will also prevent you from opening a claim.
Step 2: open the claim 📝
Go to « Joined subscriptions » and click « View details » for the subscription concerned.
Open the « Manage » tab, then the « Need help with this subscription? » section.
Click « Claim ».
Select the issue: login details or an invitation haven’t been provided, login details aren’t working, the service isn’t available in your region, or another issue.
Click « Get help ».
Have you just joined the subscription? The button will remain inactive for a few hours, and the page will show the remaining time. Message the owner now.
Step 3: follow-up 🔎
The owner has 24 hours to offer you a solution in the chat.
If no solution is found, our team will take over the case and make a decision. A claim is processed within 48 hours of being opened.
If your claim is approved, you’ll receive a refund and the subscription will be cancelled. The amount is determined by our team: a full refund if you joined less than a month ago, then a refund calculated proportionally based on the unused days.
If the « Priority re-subscription » option is enabled and an identical subscription is available, you’ll be added to a new group (see the article about priority re-subscription).
Has the issue been resolved? Go back to the subscription page and click « Close claim ». ✅
Important: contacting customer support by email or chat does not open a claim. It can only be opened from the subscription page.
Step 4: Solution or refund 💰
If the owner resolves the issue within the given timeframe, you can close the claim.
If the issue persists, you’ll be refunded for the relevant period.
Important ⚠️
Contacting customer support by email or chat does not allow you to open a claim. It must be opened directly from the subscription page.
Before opening a claim, you must have contacted the subscription owner.